Care Knowledge Library

Airport assistance directory

Find official assistance pages for airports in Germany, the United Kingdom, Austria, France, Thailand and major international transfer hubs.

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Care Knowledge Library / Accessibility / Airport assistance directory

Quick answer

Request airport assistance through the airline, travel agent or tour operator when booking, or at least 48 hours before departure. The airport or its assistance provider normally delivers the service on site. Use this directory to find the official contact route.

What to check now

  1. Request assistance as early as possible
  2. Describe the exact help, mobility device and transfer needs
  3. Confirm the meeting point and arrival time
  4. Save the airline and airport contact details offline

Questions before using the directory

What can airport assistance do — and what can it not do?

This directory is an orientation tool, not a booking system. Care Collective cannot book airport assistance directly, guarantee assistance quality, guarantee transport of mobility equipment, confirm airline rules or replace the airline, airport, travel agent or tour operator.

Airport pages, forms, phone numbers, assistance providers and procedures can change. Always confirm assistance directly with the airline, travel agent, tour operator and, where relevant, the airport. Keep written confirmation and bring it on travel day.

How do I use this directory?

Search by airport name, city, IATA code or country. Open the official airport assistance page, then confirm the formal assistance request with the airline, travel agent or tour operator.

If the airport offers additional call points, service desks, email addresses or accessibility information, use the official airport page for current details.

  • Request assistance as early as possible, ideally when booking
  • Use the 48-hour rule as the minimum planning standard
  • Describe the actual support need, not only the diagnosis
  • State whether stairs are possible or impossible
  • State whether help is needed to the gate, aircraft door or aircraft seat
  • Register wheelchairs, scooters, batteries, mobility aids and assistance dogs with the airline
  • Check arrival and departure assistance separately
  • Keep confirmation in writing and offline

The airport page helps you understand the local service. The formal pre-notification often still has to go through the airline or booking channel.

Search airport assistance links

The airport list is collapsed. Use the search or open the full list.

No airport matches your search. Try the city name, airport name, IATA code or country.

Bangkok Suvarnabhumi Airport (BKK)

Thailand BKK

Suvarnabhumi provides accessible ramps, routes and facilities for passengers using wheelchairs or requiring special assistance. The required support should also be registered with the airline in advance.

Open official assistance page (opens in a new tab)

Bangkok Don Mueang Airport (DMK)

Thailand DMK

Don Mueang provides detailed information about special assistance, wheelchair services, accessible routes, assistance points and boarding support. The formal request should be made through the airline.

Open official assistance page (opens in a new tab)

Phuket International Airport (HKT)

Thailand HKT

Phuket Airport provides wheelchairs at the airport. Passengers needing assistance from check-in to the gate or during boarding should contact their airline staff and arrange the support in advance where possible.

Open official wheelchair-service page (opens in a new tab)

Krabi International Airport (KBV)

Thailand KBV

Krabi currently has no detailed public assistance page. Wheelchair and boarding support should therefore be requested directly from the airline and confirmed in writing before departure. The link opens the official airport information from Thailand’s Department of Airports.

Open official airport information (opens in a new tab)

Chiang Mai International Airport (CNX)

Thailand CNX

Chiang Mai provides wheelchair services for elderly, injured or mobility-limited passengers, including support between check-in, the gate, boarding, disembarkation and baggage reclaim.

Open official wheelchair-service page (opens in a new tab)

Samui International Airport (USM)

Thailand USM

Samui Airport lists trained wheelchair support, accessible toilets, waiting areas, accessible parking and high-lift assistance for boarding and disembarkation. Confirm the required service with the airline as well.

Open official assistance page (opens in a new tab)

Chiang Rai International Airport (CEI)

Thailand CEI

Chiang Rai provides wheelchair support between the drop-off area, information area and check-in. Further assistance to the gate and during boarding should also be arranged through the airline.

Open official wheelchair-service page (opens in a new tab)

U-Tapao Rayong–Pattaya International Airport (UTP)

Thailand UTP

U-Tapao provides wheelchair and special assistance through the airport information counter, which coordinates support with the airline. Confirm the required help before the day of travel where possible.

Open official wheelchair-service page (opens in a new tab)

Dubai International Airport (DXB)

United Arab Emirates DXB Transfer hub

Request special assistance through the airline, tour operator or travel agent as early as possible, or at least 48 hours before travel. The official DXB page explains the assistance process.

Open official assistance page (opens in a new tab)

Zayed International Airport Abu Dhabi (AUH)

United Arab Emirates AUH Transfer hub

The airport provides special assistance, accessible facilities and support for visible and non-visible disabilities. Wheelchair or mobility assistance should be requested through the airline at least 48 hours in advance.

Open official assistance page (opens in a new tab)

Hamad International Airport Doha (DOH)

Qatar DOH Transfer hub

Hamad International Airport provides barrier-free access, mobility support and dedicated facilities for travellers who need assistance. Required support should be arranged with the airline in advance.

Open official assistance page (opens in a new tab)

Muscat International Airport (MCT)

Oman MCT Transfer hub

A detailed public assistance page is not currently available for Muscat. Request the required support through the airline and use the official Oman Airports contact page for additional confirmation where needed.

Open official airport contact page (opens in a new tab)

King Abdulaziz International Airport Jeddah (JED)

Saudi Arabia JED Transfer hub

The official assistance page lists wheelchair services and priority support for travellers who need help. Assistance should be requested at least 48 hours before departure or arrival.

Open official assistance page (opens in a new tab)

King Khalid International Airport Riyadh (RUH)

Saudi Arabia RUH Transfer hub

The airport provides information about wheelchair services and travelling with personal mobility aids. Electric wheelchairs and other equipment should be notified to the airline at least 48 hours before the flight.

Open official assistance page (opens in a new tab)

Bahrain International Airport (BAH)

Bahrain BAH Transfer hub

Bahrain International Airport provides special assistance and wheelchair support. Travellers should notify the airline in advance so support can be prepared for arrival, departure or transfer.

Open official assistance page (opens in a new tab)

Singapore Changi Airport (SIN)

Singapore SIN Transfer hub

Changi brings together guidance for travellers with reduced mobility, non-visible disabilities and other support needs. Required services should be arranged with the airline before arriving at the airport.

Open official assistance page (opens in a new tab)

Kuala Lumpur International Airport (KUL)

Malaysia KUL Transfer hub

KLIA Terminal 1 provides special-assistance guidance for passengers with reduced mobility, older travellers and travellers with disabilities. Confirm the required support with the airline in advance.

Open official assistance page (opens in a new tab)

Istanbul Airport (IST)

Türkiye IST Transfer hub

Assistance is booked through the relevant airline and should be requested when booking or at least 48 hours before the flight. The official page explains meeting points and procedures in the terminal.

Open official assistance page (opens in a new tab)

Helsinki Airport (HEL)

Finland HEL Transfer hub

Finavia explains the free assistance service for passengers with disabilities or reduced mobility and the process at Helsinki Airport. Request the service through the airline in good time.

Open official assistance page (opens in a new tab)

Zurich Airport (ZRH)

Switzerland ZRH Transfer hub

Zurich Airport explains its assistance service for passengers with reduced mobility, PRM pick-up points and registration through the airline or travel agent at least 48 hours before departure.

Open official assistance page (opens in a new tab)

Amsterdam Airport Schiphol (AMS)

Netherlands AMS Transfer hub

Schiphol explains who airport assistance is for, how to request it and what travellers can expect at the airport. Assistance should be arranged through the airline in advance.

Open official assistance page (opens in a new tab)

Hong Kong International Airport (HKG)

Hong Kong HKG Transfer hub

Wheelchair service is available for departing, arriving, transfer and transit passengers. Complimentary support can be arranged in advance through the airline, handling agent or travel agent.

Open official assistance page (opens in a new tab)

Further airport assistance questions

What should I tell the airline or airport?

A useful assistance request should describe the real support need. A vague note such as “wheelchair needed” may not be enough.

  • Can the traveller walk short distances?
  • Can the traveller climb stairs?
  • Is help needed to the gate, aircraft door or aircraft seat?
  • Is an aisle chair needed?
  • Is step-free boarding required?
  • Is the traveller bringing a manual wheelchair, powered wheelchair, walker, cane, crutches or scooter?
  • What are the dimensions and weight of mobility equipment?
  • What battery type and battery capacity does powered equipment use?
  • Is a companion travelling?
  • Are there hidden disabilities, sensory needs, communication needs or cognitive needs?
  • Does the traveller need additional time, quieter communication or written instructions?

Keep the confirmation and all mobility-equipment information offline, not only in an email app that may not be accessible at the airport.

How can Care Collective help with airport assistance?

Care Collective can help travellers and relatives understand which airport assistance questions need to be prepared, especially when mobility needs, language barriers, medical concerns or equipment rules make the journey more complex.

Care Collective may help with:

  • identifying the relevant airport assistance page
  • explaining the difference between airline booking, airport execution and local PRM desks
  • structuring the assistance request in clear language
  • preparing questions about wheelchair, scooter, battery and transfer needs
  • helping relatives understand which confirmation should be kept in writing
  • linking airport assistance planning with the wider mobility, insurance and medical travel plan

Care Collective cannot book airport assistance directly unless this is explicitly part of a future paid service process. It cannot guarantee the airport’s performance, airline approval, equipment handling or on-board personal care.

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Sources and further reading

The following sources support the general airport-assistance guidance in this directory. Individual airport links are listed in the directory cards above.

Last internal draft review: July 2026. Airport assistance links, service providers, booking forms, emails, phone numbers, airline procedures, battery rules and passenger-rights guidance can change. This directory must be checked regularly before final publication.

Editorial note

The content of this directory is provided solely for general information and guidance. Although it has been compiled with care, Care Collective does not warrant the accuracy, completeness, currentness, continued availability or correct functioning of the airport links, contact routes and assistance information provided.

The content does not replace individual medical, care-related, legal, insurance-related, aviation-related, accessibility-related or other professional advice. Airport assistance must be requested and confirmed directly through the airline, travel agent, tour operator or the official booking route specified for the journey. Decisions should not be made solely on the basis of this directory.

Care Collective is not liable for losses, missed services, damage or other disadvantages arising from the use of, or reliance on, the information in this directory, to the extent that such an exclusion of liability is permitted by law. The operators and providers of linked external websites are solely responsible for their content, availability, privacy practices and services, as well as for changes made by airports, airlines and assistance providers.

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