Concierge Service

Our concierge service connects you with local support in your own language — personal, close by, and reliable.

WhatsApp + a real teamJust send a message. AI helps with simple requests, and real people step in personally whenever it matters.
Travel contextSave allergies, dietary needs, mobility and support requirements once.
Saved phrasesShow prepared short phrases that match your situation in seconds.
Emergency cardKeep key details ready for hospital visits or medical situations.
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What you actually get

In your language

Personal communication is currently available in German and English. French and Thai will follow later.

Personal

Your trip and needs are saved as context — you don't have to start from scratch every time.

Local support

Local experience and reliable networks help whenever personal support is needed.

Flexible

You choose only the support that matches what you actually need.

Explore the personal cards

Important information, ready when you need it

Save personal information once, then show or share it quickly when needed — without explaining everything again every time.

Fictional example profile · Jane Doe – for demonstration only, not real data

Language of card content

Once stored in a structured way, the Concierge understands your situation more quickly – open only the details that matter right now.

Allergies · 3 entries
  • Peanuts
  • Metamizole / Novalgin
  • Latex / latex gloves
Mobility
  • Walks using a rollator
  • Additional assistance helpful for longer distances
  • Step-free / accessible routes relevant
Medication · 2 entries
  • Ramipril
  • Levothyroxin / Eltroxin
Diet & eating habits
  • Dietary habits / requirements on file
  • Allergy-relevant details remain separately visible
Support needs
  • Mobility support when needed
  • Support for longer distances

Fictional example – not a medical record.

What this card gives you

  • Save it once
  • Open only what's relevant
  • The Concierge understands your travel context
Cards available at app launchGerman, English and Thai.
Personal Concierge communicationcurrently German and English; French and Thai will follow later.

Important: Automatic translations make communication easier, but they do not replace medical documentation or professional translation. Please check details about serious allergies, medication, emergencies or other medically important information carefully, and have it professionally confirmed where needed.

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More app benefits

Finding your way locally

Partners, medical contact points, useful services and important places should become easier to find in the app.

Your trip and services at a glance

The app is meant to bring confirmed services, appointments and important trip information together in one place.

Planned for later

Live availability, GPS, TukTuk/mobility integration, a medication planner and medication reminders are planned for later development stages and are not yet available.

How the Concierge Service works

1 · Get in touch via WhatsApp

Just write what you need — instead of searching through many websites or provider profiles.

2 · AI helps, real people stay reachable

Simple requests are captured and structured with AI support. When personal judgement, local knowledge or direct help is needed, a real team member takes over.

3 · Confirm first, then book

Price and offer are shown upfront. It only becomes binding once you explicitly confirm it with your personal code.

This is made possible by the local SIM card with internet, which keeps you reachable via WhatsApp from the moment you arrive.

How the Concierge can help in practice

Everyday organisation

For example a transfer, a delivery, a reservation, a massage or another practical request on the ground.

Communication & support coordination

A suitable interpreter can be arranged if needed, relatives can be contacted or involved, and aids or further practical support can be organised.

When things get more complex

For example during a hospital visit, a team member can coordinate practical support, keep an overview, communicate with everyone involved, and be personally available on site if needed.

Simple requests can be prepared with AI support. As soon as personal judgement, local knowledge or direct help is needed, a real team member takes over.

More details about the Concierge

The Concierge organises and coordinates practical support on the ground — it does not replace a doctor, a nurse or professional medical care.

Real team members remain available for personal, local support. A suitable interpreter can be arranged if needed, relatives can be contacted or involved, and aids or further practical local support can also be organised.

Care Collective is not an emergency service, not a doctor, not a nurse and not an insurer, and does not provide continuous medical monitoring.

More information in the Care Knowledge Library
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Choose your Concierge package

View the Retirement Special

SIM card and internet

The basic fee for the SIM card and internet access is calculated automatically according to the length of your stay.

1–7 days: €15
8–14 days: €22
15–27 days: €35
28 days or more: €40

Basic

08:00 to 18:00

For guests who need only a small amount of support.

Available from 08:00 to 18:00
10 WhatsApp messages per day included
Additional WhatsApp messages: €0.35 per message
AI telephone assistant: €0.25 per minute
Telephone support from a team member: €0.35 per minute
Concierge visit: €10 per appointment (15 minutes)
€7.99
per day
Recommended

Standard

08:00 to 22:00

The best choice for most guests.

Available from 08:00 to 22:00
Unlimited WhatsApp support from 08:00 to 22:00
Up to 30 minutes of AI telephone assistance per day included
Additional use of the AI telephone assistant: €0.15 per minute
Telephone support from a team member: €0.35 per minute
Help with organisation and everyday questions
Concierge visit: €10 per appointment (15 minutes)
€9.99
per day

All-Round

Available after 22:00

For guests who want support at any time.

Unlimited WhatsApp support around the clock
Unlimited access to the AI telephone assistant around the clock
Telephone support from a team member: €0.35 per minute
Maximum flexibility
One concierge visit per week included (15 minutes)
Additional concierge visits: €10 per appointment (15 minutes)
€15.99
per day

Retirement Special

Support for retirees and long-term guests

For retirees and long-term guests who want to enjoy everyday life in Krabi as independently and comfortably as possible.

During a longer stay, especially when you do not speak the local language confidently, the Retirement Special provides straightforward access to important information, local points of contact and a personal contact for your questions. This helps resolve concerns more quickly and makes it easier to organise suitable support, so you can make everyday life as comfortable as possible and enjoy your time in Krabi to the fullest.

Unlimited WhatsApp support around the clock
Unlimited access to the AI telephone assistant around the clock
Telephone support from a team member: €0.35 per minute
15-minute concierge outcall for €5
Regular community activities and events for local residents and retirees
€39.99
per month

More about the Concierge Service

The detailed article in the Care Knowledge Library explains the limits of the Concierge Service, WhatsApp support, callbacks, outcalls and how the packages work.

More information in the Care Knowledge Library