Quick answer
Request airport assistance through the airline, travel agent or tour operator when booking, or at least 48 hours before departure. The airport or its assistance provider normally delivers the service on site. Use this directory to find the official contact route.
What to check now
Request assistance as early as possible
Describe the exact help, mobility device and transfer needs
Confirm the meeting point and arrival time
Save the airline and airport contact details offline
Questions before using the directory
What can airport assistance do — and what can it not do?
This directory is an orientation tool, not a booking system. Care Collective cannot book airport assistance directly, guarantee assistance quality, guarantee transport of mobility equipment, confirm airline rules or replace the airline, airport, travel agent or tour operator.
Airport pages, forms, phone numbers, assistance providers and procedures can change. Always confirm assistance directly with the airline, travel agent, tour operator and, where relevant, the airport. Keep written confirmation and bring it on travel day.
How do I use this directory?
Search by airport name, city, IATA code or country. Open the official airport assistance page, then confirm the formal assistance request with the airline, travel agent or tour operator.
If the airport offers additional call points, service desks, email addresses or accessibility information, use the official airport page for current details.
Request assistance as early as possible, ideally when booking
Use the 48-hour rule as the minimum planning standard
Describe the actual support need, not only the diagnosis
State whether stairs are possible or impossible
State whether help is needed to the gate, aircraft door or aircraft seat
Register wheelchairs, scooters, batteries, mobility aids and assistance dogs with the airline
Check arrival and departure assistance separately
Keep confirmation in writing and offline
The airport page helps you understand the local service. The formal pre-notification often still has to go through the airline or booking channel.
Search airport assistance links
Vienna International Airport (VIE)
Request assistance through the airline or travel company at least 48 hours before departure. Vienna Airport provides PRM services on site.
https://viennaairport.com/en/passengers/airport/disabled-accessible_travel
Salzburg Airport (SZG)
Register assistance with the airline or travel company in advance. Salzburg provides PRM support and airport medical-service contact information.
https://www.salzburg-airport.com/en/trip-planning-luggage/travel-planning/accessible-travel
Innsbruck Airport (INN)
Contact the airline in advance for boarding assistance. The airport lists reduced-mobility support and airport contact information.
https://www.innsbruck-airport.com/en/passengers-visitors/service/reduced-mobility/
Graz Airport (GRZ)
Book on-site attendance through the airline or travel agency. Graz lists wheelchairs, carrying chairs and a high loader.
https://graz-airport.at/en/passengers/about-your-journey/travel-with-special-needs/
Linz Airport (LNZ)
Confirm PRM assistance through the airline or travel organiser. Use the official airport website for current passenger-service details.
https://www.linz-airport.com/en/Passengers-Visitors/Your-flight/Accessible-air-travel
Klagenfurt Airport (KLU)
Confirm assistance through the airline or travel organiser. Use the official airport website for current accessibility and service contacts.
https://www.klagenfurt-airport.at/en/passengers-visitors/flights/barrier-free-travel
Berlin Brandenburg Airport (BER)
Inform the airline or travel organiser no later than 48 hours before travel. BER provides a free Mobility Service on site.
https://ber.berlin-airport.de/en/ausgewaehlt/barrierefreies-reisen.html
Cologne Bonn Airport (CGN)
Assistance must be reported to the airline, tour operator or travel agency at booking, at least 48 hours before travel. Direct booking with the airport is not the standard route.
https://www.cologne-bonn-airport.com/en/passengers/travel-preparation/assisted-travel.html
Frankfurt Airport (FRA)
Registration should be made at least 48 hours before departure via the airline or travel agent. FraCareServices provides assistance at Frankfurt Airport.
https://www.frankfurt-airport.com/en/locations/r/rufsaeule-fuer-betreuung_55d48900345d2/fracareservices-betreuungsservice.html
Munich Airport (MUC)
Munich provides accessible-travel information, Mobility Service Points and PRM-related airport guidance. Register assistance through the airline or booking channel.
https://www.munich-airport.de/accessible-travel-260945
Stuttgart Airport (STR)
Request assistance via airline or travel agent in advance. Stuttgart Airport lists Mobility Service details and contact options.
https://www.stuttgart-airport.com/en/travellers-visitors/services-support/barrier-free-travel
Hamburg Airport (HAM)
Hamburg Airport provides barrier-free travel and mobility-service information. Register assistance through the airline in advance.
https://www.hamburg-airport.de/en/plan-book/individual-services-for-travelers
Düsseldorf Airport (DUS)
Request assistance through the airline or travel booking channel. Use the official Düsseldorf Airport site for current accessibility information.
https://www.dus.com/en/inform/accessible-travel
Hannover Airport (HAJ)
Request PRM assistance through the airline or travel organiser. Use the official airport website for current accessibility and service details.
https://www.hannover-airport.de/en/all-about-your-flight/accessibility/
Nuremberg Airport (NUE)
Register assistance through the airline or booking channel. Use the official airport website for current accessibility information.
https://www.airport-nuernberg.de/en/barrier-free-travel
Leipzig/Halle Airport (LEJ)
Request assistance through the airline or travel organiser. Use the official airport website for current passenger-service details.
https://www.leipzig-halle-airport.de/en/barrier-free-travel/
Dresden Airport (DRS)
Request assistance through the airline or travel organiser. Use the official airport website for current accessibility and service information.
https://www.dresden-airport.de/en/barrier-free-travel/
Dortmund Airport (DTM)
Register assistance through the airline or travel organiser. Use the official airport website for current passenger-service details.
https://www.dortmund-airport.com/en/accessible-travel
Bremen Airport (BRE)
Register assistance through the airline or travel organiser. Use the official airport website for current accessibility and service information.
https://www.bremen-airport.com/en/
Memmingen Airport (FMM)
Register assistance with the airline or travel organiser. Use the official airport website for current accessibility information.
https://www.memmingen-airport.com/flying/barrier-free-travel/
Karlsruhe/Baden-Baden Airport (FKB)
Register assistance with the airline or travel organiser. Use the official airport website for current accessibility and passenger-service details.
https://www.baden-airpark.de/en/passengers-visitors/services/barrier-free-travelling/
Frankfurt-Hahn Airport (HHN)
Register assistance with the airline or travel organiser. Use the official airport website for current accessibility and service details.
https://www.hahn-airport.de/en/nice-to-know/reduced-mobility
Münster/Osnabrück Airport (FMO)
Register assistance with the airline or travel organiser. Use the official airport website for current accessibility and passenger-service details.
https://www.fmo.de/en/barrier-free-travel/
Paderborn/Lippstadt Airport (PAD)
Register assistance with the airline or travel organiser. Use the official airport website for current accessibility and passenger-service details.
https://www.airport-pad.com/en/flights-journey/about-flights/special-needs/
Weeze Airport (NRN)
Register assistance with the airline or travel organiser. Use the official airport website for current accessibility and passenger-service details.
https://airport-weeze.com/en/flights/worth-knowing-prior-to-departure/mobility-impaired-passengers/
London Heathrow Airport (LHR)
Request assistance through the airline, travel agent or tour operator at least 48 hours before travel. Heathrow provides airport assistance and accessibility guidance.
https://www.heathrow.com/at-the-airport/assistance-and-accessibility
London Gatwick Airport (LGW)
Book assistance in advance. Gatwick provides Assisted Travel information, reception details and accessibility guidance.
https://www.gatwickairport.com/passenger-guides/assisted-travel.html
London Stansted Airport (STN)
Pre-book assistance through the airline or travel agent at least 48 hours before travel. Stansted lists ABM assistance information and airport support points.
https://www.stanstedairport.com/help/assisted-travel/requesting-assistance/
London Luton Airport (LTN)
Book special assistance through the airline or travel agent in advance. Use the official airport page for current assistance details.
https://www.london-luton.co.uk/special-assistance-landing
London City Airport (LCY)
Request assistance through the airline or booking channel. Use the official airport page for current special-assistance details.
https://www.londoncityairport.com/request-special-assistance/
Manchester Airport (MAN)
Arrange assistance with the airline at least 48 hours before travel. Manchester provides Assisted Travel information and airport guidance.
https://www.manchesterairport.co.uk/help/assisted-travel/
Birmingham Airport (BHX)
Book assistance with the airline or tour operator at least 48 hours before travel. Birmingham lists Assisted Travel and mobility-equipment guidance.
https://www.birminghamairport.co.uk/assisted-travel/getting-assistance/
Bristol Airport (BRS)
Request assistance through the airline or travel agent. Use the official airport page for current passenger-assistance details.
https://www.bristolairport.co.uk/at-the-airport/special-assistance/
Edinburgh Airport (EDI)
Book special assistance through the airline. Edinburgh provides accessibility, special-assistance and hidden-disability information.
https://www.edinburghairport.com/prepare/travelling-with-additional-needs
Glasgow Airport (GLA)
Request assistance through the airline or booking channel. Use the official airport page for current special-assistance information.
https://www.glasgowairport.com/special-assistance/
Aberdeen Airport (ABZ)
Request assistance through the airline or booking channel. Use the official airport page for current special-assistance information.
https://www.aberdeenairport.com/aberdeen-airport-guide/special-assistance/
Newcastle Airport (NCL)
Request assistance through the airline or booking channel. Use the official airport website for current passenger-assistance details.
https://www.newcastleairport.com/special-assistance/
Leeds Bradford Airport (LBA)
Request assistance through the airline or booking channel. Use the official airport website for current special-assistance details.
https://www.leedsbradfordairport.co.uk/help/special-assistance
Liverpool John Lennon Airport (LPL)
Request assistance through the airline or booking channel. Use the official airport website for current special-assistance details.
https://www.liverpoolairport.com/help-and-advice/assisted-travel
East Midlands Airport (EMA)
Request assistance through the airline or travel agent. Use the official Assisted Travel page for current details.
https://www.eastmidlandsairport.com/help/assisted-travel/
Belfast International Airport (BFS)
Request assistance through the airline or travel agent. Use the official airport website for current special-assistance details.
https://www.belfastairport.com/special-assistance
George Best Belfast City Airport (BHD)
Request assistance through the airline or travel agent. Use the official airport website for current special-assistance details.
https://www.belfastcityairport.com/Special-Assistance
Cardiff Airport (CWL)
Request assistance through the airline or booking channel. Use the official airport website for current assistance details.
https://www.cardiff-airport.com/special-assistance/
Southampton Airport (SOU)
Request assistance through the airline or booking channel. Use the official airport website for current special-assistance details.
https://www.southamptonairport.com/at-the-airport/special-assistance/
Paris Charles de Gaulle Airport (CDG)
Request assistance through the airline at booking or at least 48 hours before travel. Paris Aéroport provides accessibility and mobility assistance information.
https://www.parisaeroport.fr/en/passengers/services/assistance-mobility-disability
Paris Orly Airport (ORY)
Request assistance through the airline at least 48 hours before travel. Paris Aéroport covers Orly assistance and mobility information.
https://www.parisaeroport.fr/en/passengers/services/assistance-mobility-disability
Nice Côte d’Azur Airport (NCE)
Notify the airline or travel agent at booking and at least 48 hours before departure. Nice Airport provides call terminals, information desks and PRM guidance.
https://www.nice.aeroport.fr/en/guide/passengers-with-reduced-mobility
Marseille Provence Airport (MRS)
Request assistance through the airline or travel agency at booking and at least 48 hours before departure. Marseille lists PHMR guidance and airport call-point information.
https://www.marseille-airport.com/flights-and-destinations/air-travel
Lyon Saint-Exupéry Airport (LYS)
Request assistance through the airline or booking channel. Use the official Lyon Airport website for current PRM and accessibility information.
https://www.lyonaeroports.com/en
Toulouse-Blagnac Airport (TLS)
Request assistance through the airline or booking channel. Use the official airport website for current PRM information.
https://www.toulouse.aeroport.fr/en/plan-your-trip/senior-or-prm
Bordeaux Airport (BOD)
Request assistance through the airline or booking channel. Use the official airport website for current PRM and accessibility information.
https://www.bordeaux.aeroport.fr/en
Nantes Atlantique Airport (NTE)
Request assistance through the airline or travel agency. Use the official airport website for current PRM information and any local arrival procedures.
https://www.nantes.aeroport.fr/en/accessibility/passengers-reduced-mobility-prm
Montpellier Airport (MPL)
Request assistance through the airline or booking channel. Use the official airport website for current PRM information.
https://www.montpellier.aeroport.fr/en/passengers/preparing-my-trip/travel-assistance/passengers-disabilities-andor-reduced-mobility
Strasbourg Airport (SXB)
Request assistance through the airline or booking channel. Use the official airport website for current PRM information.
https://www.strasbourg.aeroport.fr/en/
Lille Airport (LIL)
Request assistance through the airline or booking channel. Use the official airport website for current PRM information.
https://www.lille.aeroport.fr/prepare-for-your-journey/special-assistance/
Paris Beauvais Airport (BVA)
Request assistance through the airline or travel agency. Use the official airport website for current PRM and accessibility information.
https://www.aeroportparisbeauvais.com/en/
Brest Bretagne Airport (BES)
Request assistance through the airline or booking channel. Use the official airport website for current PRM details.
https://www.brest.aeroport.bzh/en_US/personnes-a-mobilite-reduite
Rennes Bretagne Airport (RNS)
Request assistance through the airline or booking channel. Use the official airport website for current PRM details.
https://www.rennes.aeroport.fr/en/people-reduced-mobility
Biarritz Pays Basque Airport (BIQ)
Request assistance through the airline or booking channel. Use the official airport website for current PRM details.
https://biarritz.aeroport.fr/en/
Ajaccio Napoleon Bonaparte Airport (AJA)
Request assistance through the airline or booking channel. Use the official airport website for current PRM and accessibility information.
https://ajaccio-aeroport.cci.corsica/en/seniors-and-people-with-reduced-mobility/
Bastia Poretta Airport (BIA)
Request assistance through the airline or booking channel. Use the official airport website for current PRM and accessibility information.
https://bastia-aeroport.cci.corsica/en/senior-citizens-and-people-with-reduced-mobility/
Bangkok Suvarnabhumi Airport (BKK)
Suvarnabhumi provides accessible ramps, routes and facilities for passengers using wheelchairs or requiring special assistance. The required support should also be registered with the airline in advance.
https://suvarnabhumi.airportthai.co.th/service/airport-guide/detail/Facilities_for_Disabilities_Elderly
Bangkok Don Mueang Airport (DMK)
Don Mueang provides detailed information about special assistance, wheelchair services, accessible routes, assistance points and boarding support. The formal request should be made through the airline.
https://donmueang.airportthai.co.th/service/airport-guide/detail/SpecialAssistanceFacilitiesandServices_DMK
Phuket International Airport (HKT)
Phuket Airport provides wheelchairs at the airport. Passengers needing assistance from check-in to the gate or during boarding should contact their airline staff and arrange the support in advance where possible.
https://phuket.airportthai.co.th/service/transportation/detail/811
Krabi International Airport (KBV)
Krabi currently has no detailed public assistance page. Wheelchair and boarding support should therefore be requested directly from the airline and confirmed in writing before departure. The link opens the official airport information from Thailand’s Department of Airports.
https://translate.google.com/translate?
sl=th&tl=en&u=https%3A%2F%2Ftfic.airports.go.th%2Flcd%2F%3Fp%3DTSG
Chiang Mai International Airport (CNX)
Chiang Mai provides wheelchair services for elderly, injured or mobility-limited passengers, including support between check-in, the gate, boarding, disembarkation and baggage reclaim.
https://chiangmai.airportthai.co.th/service/facility/detail/248
Samui International Airport (USM)
Samui Airport lists trained wheelchair support, accessible toilets, waiting areas, accessible parking and high-lift assistance for boarding and disembarkation. Confirm the required service with the airline as well.
https://www.samuiairport.com/en/content/29824/facilities-for-passengers-requiring-special-assistance
Chiang Rai International Airport (CEI)
Chiang Rai provides wheelchair support between the drop-off area, information area and check-in. Further assistance to the gate and during boarding should also be arranged through the airline.
https://chiangrai.airportthai.co.th/service/facility/detail/1285
Hat Yai International Airport (HDY)
Hat Yai provides wheelchairs at the terminal entrance for passengers requiring special support. Contact the airline in advance for further escort and boarding assistance.
https://hatyai.airportthai.co.th/service/facility/detail/867
U-Tapao Rayong–Pattaya International Airport (UTP)
U-Tapao provides wheelchair and special assistance through the airport information counter, which coordinates support with the airline. Confirm the required help before the day of travel where possible.
https://www.utapao.com/en/passenger-guide/Wheelchair-services
Dubai International Airport (DXB)
Request special assistance through the airline, tour operator or travel agent as early as possible, or at least 48 hours before travel. The official DXB page explains the assistance process.
https://www.dubaiairports.ae/request-assistance
Zayed International Airport Abu Dhabi (AUH)
The airport provides special assistance, accessible facilities and support for visible and non-visible disabilities. Wheelchair or mobility assistance should be requested through the airline at least 48 hours in advance.
https://www.zayedinternationalairport.ae/en/plan-and-prepare/passenger-assistance/special-assistance
Hamad International Airport Doha (DOH)
Hamad International Airport provides barrier-free access, mobility support and dedicated facilities for travellers who need assistance. Required support should be arranged with the airline in advance.
https://www.dohahamadairport.com/airport-guide/traveler-guide/special-assistance
Muscat International Airport (MCT)
A detailed public assistance page is not currently available for Muscat. Request the required support through the airline and use the official Oman Airports contact page for additional confirmation where needed.
https://www.omanairports.co.om/en/content/contact-us
King Abdulaziz International Airport Jeddah (JED)
The official assistance page lists wheelchair services and priority support for travellers who need help. Assistance should be requested at least 48 hours before departure or arrival.
https://www.kaia.sa/Airport-Services/Special-Assistance/Travel-with-Ease
King Khalid International Airport Riyadh (RUH)
The airport provides information about wheelchair services and travelling with personal mobility aids. Electric wheelchairs and other equipment should be notified to the airline at least 48 hours before the flight.
https://www.kkia.sa/en/services/wheelchair-service
Bahrain International Airport (BAH)
Bahrain International Airport provides special assistance and wheelchair support. Travellers should notify the airline in advance so support can be prepared for arrival, departure or transfer.
https://www.bahrainairport.bh/special-assistance
Singapore Changi Airport (SIN)
Changi brings together guidance for travellers with reduced mobility, non-visible disabilities and other support needs. Required services should be arranged with the airline before arriving at the airport.
https://www.changiairport.com/en/at-changi/special-assistance.html
Kuala Lumpur International Airport (KUL)
KLIA Terminal 1 provides special-assistance guidance for passengers with reduced mobility, older travellers and travellers with disabilities. Confirm the required support with the airline in advance.
https://www.malaysiaairports.com.my/en/klia1/air-travel/special-assistance
Istanbul Airport (IST)
Assistance is booked through the relevant airline and should be requested when booking or at least 48 hours before the flight. The official page explains meeting points and procedures in the terminal.
https://www.istairport.com/en/flights/airport-guides/iga-cares-accessibility/accessibility/assistance-service
Helsinki Airport (HEL)
Finavia explains the free assistance service for passengers with disabilities or reduced mobility and the process at Helsinki Airport. Request the service through the airline in good time.
https://www.finavia.fi/en/airport/services-for-persons-with-disabilities-and-reduced-mobility
Zurich Airport (ZRH)
Zurich Airport explains its assistance service for passengers with reduced mobility, PRM pick-up points and registration through the airline or travel agent at least 48 hours before departure.
https://www.flughafen-zuerich.ch/en/passengers/fly/assistance/travelling-with-reduced-mobility
Amsterdam Airport Schiphol (AMS)
Schiphol explains who airport assistance is for, how to request it and what travellers can expect at the airport. Assistance should be arranged through the airline in advance.
https://www.schiphol.nl/en/assistance/
Hong Kong International Airport (HKG)
Wheelchair service is available for departing, arriving, transfer and transit passengers. Complimentary support can be arranged in advance through the airline, handling agent or travel agent.
https://www.hongkongairport.com/en/passenger-guide/airport-facilities-services/mobility-assistance
Further airport assistance questions
What should I tell the airline or airport?
A useful assistance request should describe the real support need. A vague note such as “wheelchair needed” may not be enough.
Can the traveller walk short distances?
Can the traveller climb stairs?
Is help needed to the gate, aircraft door or aircraft seat?
Is an aisle chair needed?
Is step-free boarding required?
Is the traveller bringing a manual wheelchair, powered wheelchair, walker, cane, crutches or scooter?
What are the dimensions and weight of mobility equipment?
What battery type and battery capacity does powered equipment use?
Is a companion travelling?
Are there hidden disabilities, sensory needs, communication needs or cognitive needs?
Does the traveller need additional time, quieter communication or written instructions?
Keep the confirmation and all mobility-equipment information offline, not only in an email app that may not be accessible at the airport.
How can Care Collective help with airport assistance?
Care Collective can help travellers and relatives understand which airport assistance questions need to be prepared, especially when mobility needs, language barriers, medical concerns or equipment rules make the journey more complex.
Care Collective may help with:
identifying the relevant airport assistance page
explaining the difference between airline booking, airport execution and local PRM desks
structuring the assistance request in clear language
preparing questions about wheelchair, scooter, battery and transfer needs
helping relatives understand which confirmation should be kept in writing
linking airport assistance planning with the wider mobility, insurance and medical travel plan
Care Collective cannot book airport assistance directly unless this is explicitly part of a future paid service process. It cannot guarantee the airport’s performance, airline approval, equipment handling or on-board personal care.